Terms of Service

These Terms of Service ("Terms") govern your use of the website mynuvanta.com and any AI revenue recovery services ("Services") provided by Nuvanta Group LLC ("Nuvanta," "we," "us," or "our"). By accessing our website or using our Services, you agree to be bound by these Terms.

1. Services

Nuvanta provides AI-powered revenue recovery systems for local businesses, including but not limited to:

• Instant lead response via SMS/MMS messaging
• Missed call recovery and automated text-back
• Automated review generation and reputation management
• Lead qualification and follow-up sequences
• Calendar integration and appointment booking

Services are custom-built for each client based on their specific business needs and are delivered on a results-first basis as described in Section 4.

2. Eligibility

To use our Services, you must:

• Be at least 18 years old
• Have the legal authority to bind your business to these Terms
• Operate a legitimate business in the United States
• Provide accurate and complete information when requested

3. Client Responsibilities

When using our Services, you agree to:

• Obtain proper consent from your customers before we send messages on your behalf, in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable laws
• Ensure all customer data you provide to us was lawfully collected
• Not use our Services to send spam, unsolicited messages, or messages to numbers on the Do-Not-Call Registry
• Provide accurate business information for messaging registration (A2P 10DLC)
• Respond to customer inquiries routed through our systems in a timely manner
• Comply with all applicable federal, state, and local laws

4. Results-First Guarantee

Nuvanta offers a results-first engagement model:

• We build and deploy your AI systems at no upfront cost to you
• You evaluate system performance based on agreed-upon metrics
• Ongoing service fees are discussed only after demonstrable results
• Specific performance metrics, timelines, and fee structures are defined in a separate Service Agreement for each client

The results-first guarantee does not constitute a guarantee of specific business outcomes. Results vary based on industry, market conditions, and other factors outside our control.

5. Messaging Compliance

Our Services involve sending SMS/MMS messages through telecommunications platforms. You acknowledge and agree that:

• Messages are sent in compliance with TCPA, CTIA guidelines, and carrier requirements
• End users (your customers) can opt out of messages at any time by replying STOP
• Standard message and data rates may apply to message recipients
• You are responsible for maintaining proper opt-in records for your customers
• Full messaging terms are available in our Messaging Policy

6. Intellectual Property

All AI systems, system workflows, software, and related intellectual property developed by Nuvanta remain the property of Nuvanta Group LLC. You are granted a non-exclusive, non-transferable license to use the systems for the duration of your service agreement.

Your business name, logo, and content remain your property. We will not use your brand or likeness in marketing materials without your prior written consent.

7. Data Ownership

You retain ownership of all customer data and business data processed through our systems. We act as a data processor on your behalf. Upon termination of services:

• Your data will be exported to you in a standard format upon request
• Data will be deleted from our systems within 90 days of termination
• We may retain anonymized, aggregated data for service improvement

8. Limitation of Liability

To the maximum extent permitted by law:

• Nuvanta's total liability shall not exceed the total fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for losses resulting from carrier outages, third-party service failures, or events beyond our reasonable control
• We are not responsible for business decisions made based on data provided by our systems

9. Termination

Either party may terminate services:

• With 30 days' written notice for any reason
• Immediately if the other party breaches these Terms and fails to cure within 15 days of notice
• Immediately if required by law or regulatory action

Upon termination, your access to our systems will be revoked and data handling will follow the procedures in Section 7.

10. Dispute Resolution

Any disputes arising from these Terms or our Services will be resolved through:

• Good-faith negotiation between the parties (30-day period)
• If unresolved, binding arbitration in Dallas County, Texas under AAA Commercial Arbitration Rules
• These Terms are governed by the laws of the State of Texas

11. Changes to These Terms

We may update these Terms from time to time. We will notify active clients of material changes via email at least 30 days before they take effect. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us

If you have questions about these Terms, contact us at: