Privacy Policy

Nuvanta Group LLC ("Nuvanta," "we," "us," or "our") operates the website mynuvanta.com and provides AI-powered revenue recovery services for local businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name and business name
• Email address
• Phone number(s)
• Business address
• Information submitted through contact forms or discovery calls

Information Collected Through Our Services

When you use our AI revenue recovery services, we may process:

• Inbound and outbound SMS/MMS message content and metadata
• Phone call logs (caller ID, time, duration, missed call status)
• Lead information captured by our AI systems (name, phone, service requested)
• Customer review and feedback data
• Scheduling and appointment data

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or source

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI revenue recovery services
• Send and receive SMS/MMS messages on behalf of your business
• Respond to missed calls and capture lead information
• Generate and manage customer review requests
• Communicate with you about your account and services
• Improve and optimize our services
• Comply with legal obligations

3. SMS/Messaging Data

Our services involve sending SMS and MMS messages through Twilio's platform. Regarding messaging data:

• Message content is processed to provide AI-powered responses and revenue recovery
• Message logs are retained for service delivery, compliance, and dispute resolution
• We do not sell, share, or use messaging data for advertising purposes
• Message opt-in and opt-out preferences are honored immediately
• For details on messaging terms, see our Messaging Policy

4. Third-Party Services

We use the following third-party services to operate our platform:

• Twilio — SMS/MMS messaging and phone services
• Supabase — Database and authentication
• Vercel — Website hosting
• Google — Analytics and review platform integration

Each third-party service has its own privacy policy governing their use of data. We encourage you to review their respective policies.

5. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Active client data is retained for the duration of the service agreement
• Message logs are retained for up to 24 months for compliance purposes
• After termination of services, data is deleted within 90 days unless legally required to retain it

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest
• Access controls and authentication for all systems
• Regular security reviews of our infrastructure
• Row-level security on database tables to isolate client data

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Opt out of SMS messages at any time by replying STOP

To exercise any of these rights, contact us at the information below.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: