Compliance

Messaging Policy

Last updated: April 4, 2026

Quick Summary

  • We only message people who have given consent
  • Reply STOP to any message to opt out instantly
  • Message and data rates may apply
  • We never sell or share your phone number

1. About Our Messaging Services

Nuvanta Group LLC ("Nuvanta") provides AI-powered SMS and MMS messaging services on behalf of local businesses (our clients). These messages are sent from local phone numbers in the (469) area code, Dallas-Fort Worth, Texas.

Messages you may receive include:

  • Missed call text-backs — An automated response when a business misses your call, helping you connect with them quickly
  • Appointment confirmations and reminders — Details about your scheduled service visit
  • Service follow-ups — Post-service check-ins and satisfaction inquiries
  • Review requests — An invitation to share your experience after a completed job
  • Lead responses — Replies to inquiries you submitted through a website, form, or ad

2. Consent and Opt-In

We only send messages to individuals who have provided consent. Consent is obtained when you:

  • Call a business that uses Nuvanta's services (missed call text-back)
  • Submit a contact form, request a quote, or fill out a lead form
  • Schedule a service appointment
  • Provide your phone number to a business and agree to receive text messages
  • Initiate a text conversation with a business

By providing your phone number and/or initiating contact with a Nuvanta-powered business, you consent to receive automated text messages related to the services you inquired about. Consent is not a condition of purchase. You are not required to agree to receive messages to use any business's services.

3. Message Frequency

Message frequency varies based on the type of interaction:

  • Missed call recovery: 1 initial message, up to 2 follow-ups if no response
  • Lead response: 1 initial message, up to 3 follow-ups over 7 days
  • Appointment reminders: Up to 2 messages per appointment (confirmation + reminder)
  • Review requests: 1 message per completed service

Total message volume will not exceed 10 messages per month per phone number unless you are actively engaged in a conversation.

4. Opt-Out (How to Stop Messages)

How to Opt Out

You can stop receiving messages at any time by using any of these methods:

  • 1. Reply STOP to any message you receive from us
  • 2. Reply UNSUBSCRIBE, CANCEL, END, or QUIT
  • 3. Email us at [email protected] with your phone number

After opting out, you will receive one final confirmation message. No further messages will be sent unless you re-initiate contact.

5. Opt Back In

If you previously opted out and would like to receive messages again, you can:

  • Reply START or UNSTOP to the number you previously opted out from
  • Contact the business directly and provide renewed consent

6. Help and Support

For help with our messaging services:

7. Costs and Carrier Information

Message and data rates may apply.

Your mobile carrier's standard messaging rates apply to all messages sent and received. Nuvanta does not charge end users for receiving messages, but your carrier may. Check with your mobile carrier for details about your messaging plan.

Messages are delivered via major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carrier delivery is not guaranteed and may be subject to network conditions.

8. Data Privacy

We take your privacy seriously. Regarding your messaging data:

  • Your phone number is used solely for the messaging purposes described above
  • We do not sell, rent, or share your phone number or message data with third parties for marketing purposes
  • Message content and phone numbers are stored securely with encryption
  • We share data only with our messaging platform provider (Twilio) as required for message delivery
  • For full details on how we handle your data, see our Privacy Policy

9. TCPA Compliance

Nuvanta complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing automated messaging. We:

  • Only send messages to numbers with proper consent
  • Honor all opt-out requests immediately
  • Maintain records of consent for all recipients
  • Do not send messages to numbers on the National Do-Not-Call Registry without prior express consent
  • Comply with quiet hours — no messages before 8:00 AM or after 9:00 PM in the recipient's local time zone

10. CTIA Compliance

Our messaging program follows CTIA (Cellular Telecommunications Industry Association) guidelines, including:

  • Clear disclosure of message purpose and frequency at opt-in
  • Support for standard opt-out keywords (STOP, UNSUBSCRIBE, CANCEL, END, QUIT)
  • Support for HELP keyword responses
  • Publicly accessible privacy policy and messaging terms
  • Proper A2P 10DLC campaign registration through The Campaign Registry (TCR)

11. Sample Messages

Here are examples of the types of messages you may receive:

Missed Call Text-Back

"Hi! We saw we missed your call at [Business Name]. How can we help you today? Reply here or call us back at (469) XXX-XXXX. Reply STOP to opt out."

Lead Response

"Thanks for reaching out to [Business Name]! We received your request for [service]. When's a good time for us to come take a look? Reply STOP to opt out."

Review Request

"Hi [Name]! Thanks for choosing [Business Name]. If you had a great experience, we'd love a quick review: [Google Review Link]. It means the world to us! Reply STOP to opt out."

12. Business Information

Nuvanta Group LLC

Dallas-Fort Worth, TX

Website: mynuvanta.com

Support: [email protected]

Opt-out: [email protected]

For questions about this Messaging Policy, email [email protected] or reply HELP to any message.